Tierra Hosting



Context Help

Context Help in Control Panel If you get lost inside our web hosting Control Panel, the first step you should take is to push the Help button, which is visible on each and every page. A popup will appear. It contains elaborate info about all the operations that you can perform on the given page. Each pop-up window shows up on the very same page so that you can quickly return to your work.

Video Tutorials

Videos We have a rich array of instructional video clips describing how to use our hosting Control Panel. They're created for those of you who want to see how things are getting done instead of only reading articles. Thus, anyone can swiftly become familiar with our web hosting Control Panel by merely watching our step-by-step instructional video clips. Visit the Videos Page.


FAQ Help in Control Panel If you can't find the answer you are looking for, check out our extensive Frequently Asked Questions section located in your Control Panel, which contains questions asked by real clients and offers practical solutions. We frequently "revamp" our Frequently Asked Questions database with new Q&A's in order to cover all the innovations and new additions to our system.

Ticketing System

Support Ticket in Control Panel If you still can't discover the solution you need in the FAQ database either, you can get in touch with our fantastic team of technical support engineers available 24-7-365 and eager to help you with any issue. Each support ticket you open will be replied to within 1 hour (the average trouble ticket response time is about twenty mins), so you will not have to wait a long time to get your question answered.

cPanel Clients

All of our cPanel Shared Hosting clients should contact our professional cPanel Support Technicians within their Client Center and not use any of the avenues listed on this page.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
Please tell the sales representative our ID 240015.

Sales Lines Working Hours:

Monday to Friday:
10:00 AM - 12:00 AM GMT/UK
05:00 AM - 07:00 PM EST/USA
06:00 PM - 08:00 AM EST/AU
email: support@propersupport.com
Online Contact Form

NOTE: If you need technical help, please open a ticket through the Control Panel. This will help us control the quality of our customer support and of our services in general.

Check your service status

To check the status of your service, if you think there is a problem, please go to: Service Status Page