Dear customers,

We would like to inform you about a hardware maintenance that will be conducted on one of the mail servers in our AU Data Center today - 15th of May, 2019.

During the maintenance there will be slight email service disruptions, but our system administrators and data center technicians will ensure that the service is restored as soon as possible.

The expected maintenance window is 1 hour.

Thank you for your understanding regarding this matter.

Kind Regards,
Support Staff

Dear customers,

We want to let you know of an upcoming scheduled software maintenance that will be conducted in our US Data Center.
It is going to affect the connectivity to the Control Panel and may result in slight service disruptions.
The expected window is 1 hour. The maintenance starts on 15.05.2019 at 06:30 GMT and will last between:
06:30-07:30 GMT (09:30-10:30 EEST)

Thank you for your understanding regarding this matter.

Kind Regards,
Support Staff

Dear customers,We're currently experiencing some issues related to our control panel.The issue has been pinned down, and we're working on a resolution, please bear with us.

Dear Customers,

We would like to inform you of an upcoming scheduled maintenance, that will be conducted in the Bulgarian Data Center, starting 10:00 AM - 13:00 PM EEST Tuesday, April 16-th.

The nature of the maintenance will be a hardware upgrade on our infrastructure. During this time window, slight service disruption may be experienced!
Update: Maintenance is completed and services are back operational.

Thank you for your patience and understanding.

Kind Regards,
Support Staff

Mail Server Timeouts


Dear Customers,

We would like to inform you about a
temporary overload on the MX servers causing timeouts and slow
performance of mail services including the error  messages noticed on
mail clients and webmail application.

Our
administrators are already working on this topic at the moment so the
trouble could be resolved as quick as possible. Once the load is reduced
email services will be operational as intended.
Please allow some extra time and try to resent your message later.

Thank you for your understanding on this matter.
Best Regards,
Support Staff 

Dear customer,

We are currently experiencing connection breakdown to one of our Australia Data Center shared webhosting servers thus customers websites are
inaccessible.

Our system administrators are working closely with the data center
technicians in order to resolve this issue as soon as possible.

As soon as the problem is resolved we will update its status here.
We are apologizing for the inconvenience caused.

Best Regards,
Support Team

Hello,
We would like to inform our clients that we are currently experiencing a DDoS attack on IP address 95.175.98.144 which is linked to our data center in Finland. Our administrators are currently working with our technicians at our Finnish data center towards resolving the issue as we speak.
As soon as the problem is resolved we will update its status here.
We apologize for any inconveniences this might have caused you.

Best Regards,
Support Team

We would like to inform you about an upcoming maintenance that will take place in our Bulgarian data center.

This will be related to physically migrating servers to the newest data center building.

The procedure will start on Dec 1st, at 7 AM UTC and will take 6 hours.

Thank you for your time and understanding regarding this matter.

We are currently experiencing network connectivity issues with our Australia data center. Our administrators are working on resolving the issue as we speak and a solution should be reached soon.

We apologize for any inconveniences this might have caused you.

Dear customer,

We are currently experiencing complete network connection breakdown to our Australia Data Center thus all services are inaccessible.

Our system administrators are working closely with the data center
technicians in order to resolve this issue as soon as possible.

As soon as the problem is resolved we will update its status here.
Update: There was massive DDOS attack which caused the network timeouts. All services are now operational except IP address 202.87.31.218 which is now isolated.

We are apologizing for the inconvenience caused.

Best Regards,
Support Team