Dear Customers,

We are currently experiencing trouble with a Ceph storage cluster causing time-outs on various
services like websites and or files access.

Our system administrators are working closely with the data center
technicians in order to resolve this issue as fast as possible.

As soon as the trouble is resolved we will update its status here.
Please accept our apologies for any caused inconvenience.

Best Regards,
Support Team

Maintenance Planned for 01.06.2020 00:01 - 06:00 EESTSeverity and user impact: Major - Upgrade will be done to one fault tolerant router at a time. However there can be minor outages in customers connections during the maintenance window.Internet Edge routers will be upgraded to recent software version during the maintenance window. All Ficolo Internet customers are affected by this maintenance.Tasks:-Preparation for the maintenance-Perform upgrade actions to one fault tolerant router at a time and test functionality-Overall test of environment functionality after the changes.Goal:Improved Performance and security.Thank you for your time and understanding regarding this matter.

We would like to inform you that the one of the web servers in the UK data center is currently experiencing a DDOS attack. Our system administrators are working on resolving this as we speak.

Thank you for your patience and understanding. We apologize for any inconvenience caused by this.

We would like to inform out customers that we are currently experiencing overload issues on some of our AU servers. Clients on those servers may experience problems with their websites not showing up. Our administrators are currently working on resolving the issue as we speak. We apologize for any inconveniences that this might have caused you.

We want to let you know that due to software upgrades on some of our core storage servers, your web sites may be unavailable for short consecutive periods. The upgrade will not take more than 10 minutes in total.Thank you for your understanding and patience while we carry these out.

We would like to inform out customers that we are currently experiencing overload issues on some of our UK servers. Clients on those servers may experience slowdown on their websites. Our administrators are currently working on resolving the issue as we speak.

We apologize for any inconveniences that this might have caused you.

We would like to inform our customers that we are currently experiencing issues with the network at our Australian data center and some of our customers might experience connectivity issues there. Our administrators are currently working with the Internet Service Provider of the network to resolve the matter, as we speak.
Update: We do not see connection troubles any more and connection appears to be stable now. We will continue monitor this case closely with the data center technicians.

We apologize for any inconveniences this might have caused you.

We would like to inform our customers that we will be performing maintenance on our Australian data center at 20:30 UTC. Customers that reside on our Australian data center might experience issues with their mail functionality and MySQL databases. The maintenance is expected to last no longer than 10 minutes.

This status will be updated as soon as the scheduled maintenance is completed.

Dear Customers,
We would like to inform you that we are currently experiencing a hardware issue at our UK data center. This may result in experiencing issues with the File Manager, FTP and functionality of the websites. Our administrators are working on resolving the matter as we speak.
We apologize for any inconveniences this might have caused you.

Dear customers,
There will be planned maintenance at the Finland data center with below details:
Maintenance schedule: 23.03.2020 00 - 06 AM EET

Severity and user impact:
Major - Edge router reboots
Major - Changes in BGP routing.

Tasks:
Software upgrades to Internet edge routers. Upgrades will be done one router at a time, so there will be a backup router available at all times. Some services might experience brief moments of total loss of connectivity during the reboots.

Goal:
New software with the latest security patches is installed and in use on Internet edge routers.
Thank you for your time and understanding regarding this matter.
Best Regards,
Support Team