Here you can check the current status of services provided by Tierra Hosting. Click on a title link below to learn more about the problem and the status of the resolution.
- Unplanned Storage/Mail Server MaintenanceRESOLVED
2026-02-08 20:30:02Dear Customers,
We are currently experiencing a storage and mail server outage which may impact some of your services.
Our system administrators and data center technicians are currently working on this in order to restore all of the services back to normal as quickly as possible.
We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding on this matter.
Best Regards,
Support Staff - Urgent: Scheduled Relocation of AU Data Center InfrastructureRESOLVED
2026-02-06 12:50:16Dear Valued Client,We are writing to inform you of an upcoming physical relocation of our Australia data center. Due to the landlord's decision to redevelop the site, we are required to vacate the premises on short notice.To ensure continued service and improved facility standards, we will be relocating all customer colocation equipment to our secure cage within Equinix.The Move Process:Our team has thoroughly prepared to ensure this transition is as seamless as possible. We are taking every precaution during the decommissioning, transport, and reinstallation of your hardware. Because this is a physical "lift and shift," a service outage is unavoidable; however, we are committed to minimizing downtime.
Scheduled Date: Friday, February 6th Outage Window: 8:00 PM - 12:00 AM AEDT Estimated Downtime: 1.5 - 2 hoursWe apologise for the short notice and any inconvenience this relocation may cause. Our priority is the safety of your equipment and a swift return to normal operations.If you have any questions or require additional information, please contact our support team immediately.Best regards, The Support Team - Network connectivity issues in our US data centerRESOLVED
2026-01-21 18:10:04Dear customers,
We are currently experiencing network connectivity issues in our US data center.
This is causing intermittent connectivity problems to services hosted in that location.
Our team is working urgently together with the data center technicians and network engineers to identify the root cause and restore full service as quickly as possible. This is our top priority. We sincerely apologize for the inconvenience and disruption this is causing. We will continue to post updates here as soon as we have more information or a confirmed resolution time.
Thank you for your patience and understanding.
Support Staff - MX Servers TimeoutsRESOLVED
2026-01-21 18:10:04Dear customers, We apologize for the inconvenience, there is an unknown temporary trouble with MX servers with temporary overload affecting all email addresses' functionality in the system with partial timeouts
During this process, you may experience a brief interruption in service.
Please rest assured that our team is working diligently to minimize any disruption to your experience. We understand the importance of your access to our services and are committed to resolving this issue as quickly as possible.
Thank you for your patience and understanding. Sincerely,
Support Team - Network connectivity issues US data centerRESOLVED
2026-01-12 10:20:07Dear Customers,We are currently facing network connectivity issues and instability at our US data center.
This could cause slow connections or timeouts on random services like websites, emails, or the control panel login. Our team is actively collaborating with our network providers and data center technicians in order to resolve the issue and restore the services back to normal as quickly as possible.We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding on this matter.
Best Regards,
Support Staff - Network connectivity issues in our US data center RESOLVED
2026-01-09 16:30:04
Dear Customers,We are currently facing network connectivity issues and instability at our US data center.
This could cause timeouts on random services like websites or emails. Our team is actively collaborating with our network providers and data center technicians in order to resolve the issue and restore the services back to normal as quickly as possible.We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding on this matter.
Best Regards,
Support Staff - Scheduled Hardware Maintenance at US Data Center RESOLVED
2025-12-16 07:00:12Dear Customers,
We will be performing scheduled maintenance tomorrow, December 16, 2025, at 06:00 - 07:00 UTC/GMT. During this maintenance, we will update a physical MySQL server version, and MySQL database services will be temporarily unavailable to improve reliability and performance in the future. We expect the process to be completed in 30 minutes. You may experience service interruptions when websites or database services for the duration of this maintenance. If maintenance will affect your account, we will notify you with a pop-up after you sign in to your hosting control panel.We apologize for any inconvenience and appreciate your patience as we enhance our infrastructure.Thank you! - Scheduled Hardware Maintenance in our US Data CenterRESOLVED
2025-10-03 07:20:02Dear Customers,
We will be performing scheduled maintenance today, October 2, 2025, from 16:00 to 16:30 GMT. During this window, we will replace faulty hardware affecting some of our mail, web, and MySQL database services to improve reliability and performance.You may experience full service interruptions when accessing email, websites, or database services for the duration of this maintenance. If maintenance will affect your account, we will notify you with a pop-up after you sign in to your hosting control panel.We apologize for any inconvenience and appreciate your patience as we enhance our infrastructure.Thank you! - Network connectivity issues in our US data centerRESOLVED
2025-09-20 19:00:13Dear Customers,We are currently facing network connectivity issues and instability at our US data center.Our team is actively collaborating with our network providers and data center technicians in order to resolve the issue and restore the services back to normal as quickly as possible.We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding on this matter.
Best Regards,
Support Staff - Network connectivity issues with our BG data center RESOLVED
2025-09-18 16:50:13Dear Customers,We are currently facing network connectivity issues and instability at our BG data center, which are affecting all services hosted there, and some passing timeouts could be noticed on different services.Our team is actively collaborating with our network providers and data center technicians to resolve the issue and restore services as swiftly as possible.We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this time.
Best Regards,
Support Staff - Scheduled Maintenance - BG.cloudlogin.co panelRESOLVED
2025-09-01 05:50:08Dear Customers,
We would like to inform you that we will be performing a scheduled maintenance upgrade on the control panel in Bulgaria - bg.cloudlogin.co for OS & security upgrades on Monday, Sept 1st, 2025, from 05:00 UTC / 08:00 (EEST, UTC+3) with a duration of 1 hour.
During this period, there may be brief interruptions in service, login to accounts, or website timeouts as we upgrade the main control panel server to ensure improved performance, security, and compatibility.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance the reliability and performance of our hosting services.
Best Regards,Support Staff - Scheduled Maintenance - AU.cloudlogin.co panelRESOLVED
2025-08-25 11:00:01Dear Customers,We would like to inform you that we will be performing a scheduled maintenance upgrade on the control panel in Australia - AU.cloudlogin.co for OS & security upgrades on Monday, August 25, 2025, from 10:00 UTC / 20:00 AEST / 19:30 ACST / 18:00 AWST with a duration of 1 hour. During this period, there may be brief interruptions in service, login to accounts, or website timeouts as we upgrade the main control panel server to ensure improved performance, security, and compatibility.We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance the reliability and performance of our hosting services.Best Regards,Support Staff - Scheduled Maintenance - Fi.cloudlogin.co panelRESOLVED
2025-08-21 06:00:13Dear Customers,We would like to inform you that we will be performing a scheduled maintenance upgrade on control panel in Finland - Fi.cloudlogin.co for OS & security upgrades on August 21, 2025, from 08:00 - 09:00 EEST. During this period, there may be brief interruptions in service, login to accounts or websites timeouts as we upgrade the main control panel server to ensure improved performance, security, and compatibility.We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance the reliability and performance of our hosting services.Best Regards,Support Staff - Scheduled Maintenance -MySQL server upgrade RESOLVED
2025-08-14 06:00:06Dear Customers,We would like to inform you that we will be performing a scheduled MySQL upgrade on our fimysql1 server on August 14, 2025, from 05:00 to 05:50 GMT (08:00 to 08:50 EEST). During this period, there may be brief interruptions in service as we upgrade the MySQL server to ensure improved performance, security, and compatibility.We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance the reliability and performance of our hosting services.Best Regards,Support Staff - AU Control panel MaintenanceRESOLVED
2025-06-30 10:30:09Dear Customers,We would like to inform you that we will be performing scheduled maintenance on our hosting control panel in Australia to migrate to a new physical machine. The expected downtime will be approximately 1 hour and is scheduled for:Date: Monday, June 30, 2025Time: 20:00 AEST (10:00 UTC)During this period, access to the control panel may be temporarily unavailable. We will work diligently to minimize any inconvenience.Thank you for your understanding and support! - Unplanned Server MaintenanceRESOLVED
2025-06-05 15:28:26Dear valued customers,We would like to inform you that we will be performing an emergency hardware maintenance to ensure the continued stability and security of our services. During this time, some services may experience temporary downtime.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to maintain the quality and reliability of our infrastructure.
Thank you for your continued trust!
Sincerely,Support Team - MX Servers InaccessibleRESOLVED
2025-03-31 16:16:20Dear valued customers, We apologize for the inconvenience, there is unknown temporary trouble with MX servers affecting all email addresses functionality in the system.
During this process, you may experience a brief interruption in service.
Please rest assured that our team is working diligently to minimize any disruption to your experience. We understand the importance of your access to our services and are committed to resolving this issue as quickly as possible.
Update: There was a massive flood attack to the MX servers, causing timeouts on all mail-related services. Trouble should be handled at the moment and new emails should be processed fine.
Thank you for your patience and understanding. Sincerely,
Support Team - Unplanned Storage Server MaintenanceRESOLVED
2025-01-22 11:01:39Dear valued customers,
We apologize for the inconvenience, but we need to perform an urgent maintenance task that requires the temporary shutdown and subsequent rebooting of several servers related to storage servers. This maintenance activity was unforeseen and is essential to ensure the stability and efficiency of our systems.
During this process, you may experience a brief interruption in service. We anticipate that the entire operation will be completed within approximately 20 minutes.
Please rest assured that our team is working diligently to minimize any disruption to your experience. We understand the importance of your access to our services and are committed to resolving this issue as quickly as possible.
Thank you for your patience and understanding.
Sincerely,Support Team - US Data Center MaintenanceRESOLVED
2024-12-13 22:52:43Dear valued customers,
We apologize for the inconvenience, but we need to perform an urgent maintenance task that requires the temporary shutdown and subsequent rebooting of several servers to replace faulty hardware.
This maintenance activity was unforeseen and is essential to ensure the stability and efficiency of our systems.
During this process, you may experience a brief interruption in service.
The maintenance window is planned for December 13th, between 16:00 and 18:00 UTC.
Please rest assured that our team is working diligently to minimize any disruption to your experience. We understand the importance of your access to our services and are committed to resolving this issue as quickly as possible.
Thank you for your patience and understanding.
Sincerely,
Support Team - Scheduled Maintenance AU DatacenterRESOLVED
2024-12-09 01:28:18Dear Valued Customers,We wish to inform you that, Monday (09/12/2024) at 10:00 GMT+11 (Sydney Time), we will be conducting critical hardware maintenance on several servers within our AU Datacenter. This maintenance is necessary to uphold the stability and performance of our systems.During this period, you may experience some disruptions to our services. We expect the maintenance to be completed within one hour.We apologize for any inconvenience this may cause and appreciate your patience and understanding.Sincerely,The Support Team
