Here you can check the current status of services provided by Tierra Hosting. Click on a title link below to learn more about the problem and the status of the resolution.
- Subnet connectivity issuesRESOLVED
2024-04-15 15:08:17We are currently experiencing connectivity issues affecting our subnet 162.210.96.0/24 in the Colohouse DC due to routing problems with one of the Data Center's upstream providers. We are actively working with the netops staff at the Colohouse Data Center to resolve these issues as swiftly as possible.We understand the inconvenience this may cause and are making every effort to restore service to full capacity. We will keep you updated on the progress of our resolution efforts.Thank you for your patience and understanding. - Network Packet Loss in USRESOLVED
2024-04-22 05:27:12Dear Customers,We would like to inform you of a current network issue we are experiencing that may impact your service. Over the past few days, we have observed intermittent packet loss to our US data center.Rest assured, our team is actively collaborating with our data center technicians to resolve this issue as swiftly as possible. We understand the importance of a stable and reliable network for your operations and are dedicated to restoring normal service.However, if you encounter any connectivity issues in the meantime, we kindly ask you to reach out to our support team. To expedite the troubleshooting process, please provide a trace route to our server from your location experiencing the problem. This information will greatly assist us in identifying and resolving any specific issues affecting your connection.We apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to resolve this matter promptly. Thank you for your continued trust in our services.
Best Regards,Support Staff - hardware issue in USARESOLVED
2024-04-06 19:08:47Hello,
There is a hardware issue in the data center in USA. The services that are affected are part of the VPSes and part of the shared hosting accounts in this data center. Our system administrators and the data center technicians are currently working on this in order to restore all of the services back to normal as quickly as possible.
Thank you for your understanding on this matter and apologies for any inconvenience caused. - Major Flood attack to All ServersRESOLVED
2024-02-09 05:26:42Dear Clients,
For the past 45 minutes we have been experiencing a widescale DDOS attack aimed at one of ours clients that resulted in overall network service disruptions with all services and timeouts noticed on many different websites. Our system administrators are working closely with the data center technicians in order to resolve this issue as fast as possible.
We would like to apologize for any inconvenience this issue has caused you. Thank you for your understanding.
Thank you for your understanding.
Best Regards,Support Staff - Network Connection Issues US Data CenterRESOLVED
2023-11-03 00:46:35Dear Customers,We are currently experiencing periodic general network connectivity loss to our US Data center, impacting all our services.We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible.We apologize for any inconvenience this has caused you and thank you for your patience and understanding.
Kind Regards,Support Staff - Upcoming Maintenance Notice: Dedicated Servers Reboot for OS & Security UpgradesRESOLVED
2023-10-12 08:46:51Dear Customers,
We want to inform you about an upcoming maintenance activity that will impact our dedicated servers with Hepsia control panel.
We will be performing essential Operating System and Security upgrades to ensure optimal performance, stability, and security of our services.
Maintenance Schedule:
- Start Date & Time: Thursday, October 12th
- Maintenance Window: Between 05:00 UTC and 10:00 UTC
During this period, each dedicated server will need to be rebooted. We estimate the downtime for each server to be approximately 30 minutes.
Action Required:
- If you have critical operations that need to be performed during this timeframe, please ensure to save your work and log out in advance.
- Avoid scheduling any time-sensitive tasks during the maintenance window.
We understand the importance of your services, and we will do our best to minimize the downtime. We appreciate your patience and cooperation during this maintenance activity.
If you have any concerns or questions, please feel free to contact our support team.
Thank you for your understanding.
Best Regards,
Support Staff - Network Connection Issue Finland DatacenterRESOLVED
2023-09-29 11:48:26Dear Customers,
We are currently experiencing general network connectivity loss to our Finnish Datacenter.
We are closely working with our data center technicians and the issue will be promptly resolved within an hour.
We apologize for any inconvenience this has caused you and thank you for your patience and understanding.
Kind Regards,Support Staff - UK Datacenter migration July 22ndRESOLVED
2023-07-22 21:36:31Dear Customers,We are reaching out to inform you of a significant upgrade to our infrastructure that is designed to enhance the quality and performance of our services.On Saturday, July 22nd, we will be migrating our data center to a new location. This is a complex process and we have been preparing diligently to make the transition as smooth as possible. However, as with any significant technological migration, some disruption to service is inevitable. We will be migrating our entire infrastructure, which includes physical compute, storage, and network devices, server racks, and related hardware components. The procedure is expected to start at 01:30 AM GMT+1 (12:30 AM UTC).Please note the following key details:When: The migration is scheduled to begin on July 22nd.Service Impact: During the migration process, we anticipate up to 8 hours of total service loss. This means that your hosting services may be temporarily unavailable during this period.After the Migration: Following the migration, there may be potential intermittent issues for up to 24 hours as we fine-tune the new system and address any teething problems.We understand the disruption this may cause and apologize in advance for any inconvenience. We have scheduled this migration to minimize the impact on peak service usage times. We recommend that you inform your clients about this scheduled maintenance window and advise them to save all their work and avoid making significant changes during this period.Please rest assured that our team will be working tirelessly to ensure the migration process is completed as quickly as possible and to mitigate any potential issues that may arise post-migration.We are confident that this upgrade will result in improved performance, reliability, and an overall better hosting experience for you and your clients in the long term.These are some important features of the new data center facility, which is expected to offer lower energy costs, improved efficiency, and increased protection for your data:- ISO 27001 accreditation - the highest information security standard in the industry;- 100% network and power uptime with access to multiple onsite carriers;- up to 100Gb/s ports for IP connectivity, BGP transit and MPLS cross-connect services;- Power Usage Efficiency (PuE) of just 1.12 achieved by innovative evaporative cooling technologies which use up to 80% less power compared to traditional cooling systems;- 2N+1 Redundant UPS Systems;- 4MW 2N+1 Diesel Generator Backup Power;- 24/7/365 Onsite Staffing;- Full site CCTV coverage with roaming security patrols.We appreciate your understanding and cooperation in this matter. If you have any questions or concerns about this migration, please do not hesitate to reach out to us.Thank you for your continued trust and support. - BG Data Center Servers Rack ChangeRESOLVED
2023-07-07 21:44:59Dear Customers,
We are writing to inform you about an upcoming maintenance activity that will enhance the performance and reliability of our web hosting servers.Maintenance Details:
Date: July 7th 2023Time: 20:00 - 22:00 UTCDuration: Approximately 2 hours.
During this maintenance window, we will be changing server rack on our web hosting servers to accommodate the growing demands of our customers and provide an even better hosting experience.
Impact on Services:While we anticipate minimal disruption during this maintenance period, it is possible that your websites or applications may experience intermittent service timeouts or slower response times. Our team will be working diligently to minimize any inconvenience caused.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation. Upgrading our server infrastructure is crucial to maintaining a high-quality hosting environment for all our customers. We strive to deliver the best hosting services possible, and this upgrade is an essential step toward achieving that goal.
Best Regards,
Support Staff - BG Data Center servers RAM Upgrade MaintenanceRESOLVED
2023-06-16 06:43:37Dear Customers,
We hope this notice finds you well. We are writing to inform you about an upcoming maintenance activity that will enhance the performance and reliability of our web hosting servers.
Maintenance Details:
Date: June 16th 2023Time: 05:30 - 6:00 AM UTCDuration: Approximately 30 minutes
During this maintenance window, we will be upgrading the RAM (Random Access Memory) on our web hosting servers to accommodate the growing demands of our customers and provide an even better hosting experience. The RAM upgrade will significantly enhance server performance, improve load times, and ensure smoother operations for your websites and applications.
Impact on Services:While we anticipate minimal disruption during this maintenance period, it is possible that your websites or applications may experience intermittent service interruptions or slower response times. Our team will be working diligently to minimize any inconvenience caused.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation. Upgrading our server infrastructure is crucial to maintaining a high-quality hosting environment for all our customers. We strive to deliver the best hosting services possible, and this upgrade is an essential step towards achieving that goal.
Best Regards,Support Staff - Network Connection Issues FI Data CenterRESOLVED
2022-09-15 20:30:06Dear Customers,
We are currently experiencing general network connectivity loss to our Finnish Data center.
We are closely working with our data center technicians and the issue will be promptly resolved within an hour.
We apologize for any inconvenience this has caused you and thank you for your patience and understanding.
Kind Regards,Support Staff - Network Connection Issues US Data CenterRESOLVED
2022-07-09 14:25:21Dear Customers,
We are currently experiencing general network connectivity loss to our US Data center, impacting all our services.
We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible.
We apologize for any inconvenience this has caused you and thank you for your patience and understanding.
Kind Regards,
Support Staff - Update 2: OS & Security Mail Server upgradesRESOLVED
2022-06-15 09:26:44Dear Customers,
We would like to inform you about planned upcoming maintenance at ALL data centers.
It will be related to OS update and security upgrades to all our mail servers, with the following schedule:
Update1: successfully completed: June 13th, 2022 - Australia, Bulgaria, Finland DCs: 09:00 - 10:00 UTC
Update2: successfully completed: June 14th, 2022 - United Kingdom DC: 09:00 - 10:00 UTC
June 15th, 2022 - United States DC: 09:00 - 11:00 UTC
The expected downtime for each of the mail servers is 30 minutes. This will affect the connections to the mail server and the webmail as well.
Tasks:
-Preparation for the maintenance
-Perform OS and security upgrades to one mail server at a time and test functionality
-Overall test of environment functionality after the changes.
Best Regards,
Support Staff - Network Connection Issues US Data CenterRESOLVED
2022-04-27 15:52:43Dear Customers, Our US DC is currently experiencing general network connectivity loss, impacting all our services in the data center. Timeouts on related servers on other data centers like UK one could be noticed as well. We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible. We are sorry for any inconvenience this has caused you and thank you for your patience and understanding. Kind Regards, Support Staff - US Data Center Main System Database UpgradeRESOLVED
2022-04-20 10:00:51Dear Customers,
We would like to inform you about a main system database upgrade
will be performed where the physical server will be replaced with a new one on Wednesday - April 20, 2022.
Start: Wednesday, April 20, 07:00 UTC.
Expected maintenance window is 15-20 minutes.
During this period database will be inaccessible thus all services
related to the US data center may experience timeouts, like control panel,
websites, email addresses, and so on.
Thank you for your time and understanding regarding this
matter.
Best Regards,
Support Staff - Major Flood attack at USA Data CenterRESOLVED
2022-04-18 14:25:35Dear Clients,
For the past 45 minutes we have been
experiencing a widescale DDOS attack aimed at one of ours clients that
resulted in overall network service disruptions with all services and timeouts noticed on many different services. Update: Trouble has been resolved and network connections are back to normal.
Our system administrators are working closely with the data center technicians in order to resolve this issue as fast as possible.
We would like to apologize for any inconvenience this issue has caused you. Thank you for your understanding.
Best Regards,
Support Staff - UK Data Center Control Panel Maintenance RESOLVED
2022-03-31 07:59:31Dear Customers,
We would like to inform you that an emergency maintenance
over control panel at our UK data center will be performed on
Thursday - March 31, 2022
Start: Thursday , March 31, 07:00 UTC .
Expected maintenance window 15-20 minutes.
System database will be temporarily inaccessible for updates.
Total control panel downtime is expected.
Thank you for your time and understanding regarding this
matter.
Best Regards,
Support Staff - UK Data Center Control Panel TroubleRESOLVED
2022-03-30 12:37:07Dear Customers,
We would like to inform you that a temporary trouble is noticed on UK control panels - uk.cloudlogin.co , where system database appears to be corrupted and prevent changes in control panels or access timeouts.
Start: Wednesday , March 30, 07:30 UTC .
End: Wednesday , March 30, 09:50 UTC .
Our administrators are working on this at the moment so it could be resolved shortly.
We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.
Thank you for your time and understanding regarding this matter.
Best Regards,
Support Staff - Finland DC Planned Maintenance Oct 25th 2021RESOLVED
2021-10-25 05:25:21Dear Customers,We would like to inform you about planned upcoming maintenance at our data center in Finland.It will take place on 25.10.2021 00:01 - 06:00EESTConfiguration change will be performed to the Edge routers during the maintenance window for better compatibility and improved performance. All Ficolo Internet customers are affected by this maintenance.Tasks:-Preparation for the maintenance-Perform configuration change to one fault tolerant router at a time and test functionality-Overall test of environment functionality after the changes.Best Regards,Support Staff - Network Connection Issues US Data CenterRESOLVED
2021-09-29 14:21:42Dear Customers,Our US DC is currently experiencing general network connectivity loss, impacting all our services in that DC as well. We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible.We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.Kind Regards,Support Staff
